Support FAQ

Nu-Wood warrants that each product manufacture, is free from defects in materials and workmanship. This Warranty only covers the original retail purchaser for a period of (1) year from the date of purchase.

If a defect can be observed, in bright sunlight, at normal viewing distance, then the part is defective.

Any product covered by this Warranty which proves defective under normal use will be repaired or replaced or a refund of the price paid to Nu-Wood for said product will be made, at Nu-Wood’s option. In any event, labor, transportation, and shipping costs incurred in securing Warranty service shall be at the owner’s expense.

Upon discovery of any defect covered by the Warranty, please contact Nu-Wood immediately.

501 W. Railroad Avenue
Syracuse, IN 46526 USA

Upon notification, Nu-Wood will assign you an authorization number and give you directions on how to obtain Warranty service. In any event, prior to Warranty work, Nu-Wood must verify the product’s purchase and original ownership.