Free Shipping on orders over $500.00 inside the continental United States. Free shipping applies up to 10% of the order total. If the shipping rate is more than 10% of the order total then you will be asked to pay the remainder. Most of Canada can be served with very attractive rates. Orders under $500 are charged according weight location and size, using the appropriate shipping method. Some locations are non-direct for shipping companies and may incur an additional charge even if the $500 order total is met. If you are in one of the few non-direct points, our customer service team will inform you promptly so that arrangements can be made for your order.
We ship Internationally to Canada, Mexico, the Mediterranean and the UK.
Orders are shipped with Fed Ex or truck lines at Nu-Wood discretion. Orders containing product over 8' or orders over 500 pounds are shipped via truck lines.
Please keep in mind that someone must be at the delivery site to accept a truck shipment. The driver is responsible for getting the pallet to the back of the truck only. It is the receivers responsibility to get it off of the truck. If you need assistance with getting the product off of the truck, please contact Nu-Wood so that special arrangements can be made prior to shipping. The purchaser is responsible for any fees related to returns from the freight company not being able to deliver.
Builders, contractors, and homeowners, please feel free to call us for our current lead time.
The average time in transit after the product leaves our dock is 3-5 days. We are not responsible for delays due to time in transit.
If you have requested an expedited shipping method, the freight company is responsible for the time in transit. Nu-Wood will not be held accountable for any guarantees made by shipping companies.
Shipping Damages/Defects
It is Nu-Woods objective to get you beautiful pieces in a timely manner. Unfortunately, accidents do occur in shipping and we want to make the process as easy as possible for you to make a damaged goods claim. Please follow these simple steps to ensure the process goes as smoothly as possible:
Inspect all packages before signing for receipt of shipment. If boxes are at all damaged, please notify the driver and be sure he/she makes note of it.
Take digital pictures of damaged product and packaging. Email pictures within 72 hours of receipt of shipment. Send only 2 pictures per email. Make sure you send a close up and far away picture of each problem.
A customer service representative will be in contact with you within one business day.
Please remember to keep all packaging!
For defective/wrong product. Call and email pictures within 72 hours of receipt of shipment.
Anything after this time frame will not be considered for remake. We will repair/replace damaged product at our option.
Most Nu-Wood products are built Just for You and are not returnable. Pre-finished color items are all non-returnable.
Call for an email RGA form.